General Questions Deposit Questions Payout Questions Promotions And Bonuses
General questions
Which countries’ residents are not allowed to play at El Royale?
El Royale Casino doesn't provide its services to residents of Afghanistan, Azerbaijan, Bahamas, Bangladesh, Belarus, Brazil, Costa Rica, Cyprus, East Timor, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, North Korea, Pakistan, Palestinian Territory Occupied, Poland, Romania, Russia, Turkey, Ukraine, United Kingdom.
How do I register for El Royale Casino?
All you have to do is click the button “Sign Up” at the top-right corner of the casino’s homepage and fill all the forms with your personal information, in order to create your own account.
What is the legal age for playing at El Royale?
You have to be at least 18 years old and of legal age according to your current jurisdiction to use the services of El Royale Casino.
How can I use my bonus money?
You can play all of the games in your promotion while your bonus is active, with the exception of Dragon Gaming Provider's table games, Betsoft, Nucleus, and Saucify Gaming Providers' games that are not eligible for bonuses, including roulette, ride 'em poker, baccarat, craps, and jackpot progressives.
Can I play El Royale Games on Mac?
Yes, all instant play games are accessible from any device, including Mac.
Is it safe to play at El Royale Casino?
We use state of the art technologies to assure your safety while you are playing at El Royale. The SSL technology secures all the data submitted via the website forms.
Where can I check whether it’s legal to play under my jurisdiction?
El Royale administration strongly advises every customer to consult their local gambling laws before signing up and creating their account with us.
Can I play at El Royale on my iPhone/Android?
Yes, the mobile version of El Royale is compatible with most iOS or Android devices.
Is it advisable to use a particular browser when playing at El Royale?
The best possible performance is guaranteed when using the Google Chrome browser; however, the instant play games are available via any browser.
Deposit Questions
What are the deposit methods available at El Royale?
The full list of all the deposit methods is available in the Banking section of the casino’s main page. You are free to use any of the listed deposit methods presented in the Cashier at your El Royale account.
How to make a deposit?
Sign in to your account and go to the “Deposit” section. Then, you will have to choose a deposit method most suitable for you and make your deposit. If you decide to play from your mobile device, you will simply have to go "Menu" and then to the “Cashier” section.
How long does it take to process my casino deposit?
All the deposit methods offer you an instant money transfer; however, if you are using your Bitcoin, Litecoin, Ethereum, Binance Coin, Ripple, Dogecoin, or Tether wallet to make a deposit, it might take up to 15 minutes for your money to be transferred to your account.
Do I have to submit any documents when depositing money?
There are no documents needed for making a deposit at El Royale Casino. However, in some rare cases, we might ask you to provide a Credit Card Validation form to ensure the safety of your transactions.
Is it safe to use my credit card information at El Royale?
It is safe to deposit and withdraw your funds at El Royale; all the transactions are processed through the gateway provider, which means that you deal directly with your payment provider.
Will my credit card history show that the transaction was made to/from a casino?
Your credit card history will not show any links to El Royale Casino; neither will it show any gaming activity or participation in activities connected with gaming.
How to validate my account?
After your first successful deposit, our customer support representative will contact you via phone to confirm your first purchase. You will also have to undergo a certain verification process once you decide to withdraw your money from your account. Our billing department will ask you to provide them with your personal information to prove your identity. You will be able to find more on that matter in our T&C, as well in the section “Banking”.
Can I deposit money using a payment method that is not in my name?
All the payments at El Royale Casino must be made to/from a credit card that belongs to the player.
Are any fees applied when depositing money at El Royale Casino?
El Royale Casino doesn’t charge any fees when processing your deposit. However, your payment provider may do so. So check the transaction policies of your provider before making your deposits.
Can I make a deposit using Venmo?
Yes, you can use Venmo to deposit in Bitcoin, Ethereum, and Litecoin quickly and securely. Venmo is PayPal’s peer-to-peer app for cash and crypto transfers.
How do I make a crypto deposit using Venmo?
  • If you don't have a Venmo account, sign up for one on the Venmo app or website.
  • Verify your identity with Venmo.
  • Top up your Venmo account with desired amount of money.
  • Select your preferred cryptocurrency in the Deposit section of El Royale (Bitcoin, Litecoin, Ethereum).
  • Enter the desired deposit amount and click 'Next'.
  • Obtain the QR code and wallet address. Open the Venmo app or website.
  • Inside Venmo's 'Crypto' section, select the cryptocurrency and tap the transfer arrows (located at the bottom right), then click 'Send'.
  • Paste the wallet address or scan the provided QR code.
  • Input the amount once again and press 'Send'. Please note that the transfer might take up to 15 minutes to complete.
I have other questions about depositing with Venmo.
Please see Venmo’s official Cryptocurrency FAQ. If you still have questions afterward, contact our support via live chat, email, or helpline.
Payout Questions
How do I request a payout?
After you have submitted all the necessary documents for proving your identity, you will be able to request a payout in the Withdraw section of your account. If you are using your mobile device, you need to go to “Menu,” then to the section “Cashier”, and then to the "Withdraw" tab.
Is it possible to reverse a payout after I have requested it?
As long as the transaction has the status “pending payout,” you can easily reverse your payout request in the Withdraw section of your account. If you are using your mobile device, go to “Menu,” then to the section “Cashier”, and then to the "Withdraw" tab.
How long does it take to get a payout?
Usually it takes up to 15 days. All the information you need about your payout processing terms is available in the Banking section.
Are there any fees applied for payouts?
El Royale Casino doesn’t charge any fees when processing your payout. However, your payment provider may do so. So check the transaction policies of your provider before requesting payouts.
Promotions And Bonuses
What is a Welcome Bonus?
There is a special promotional package available for every new player registered at El Royale Casino. You can claim the bonus on your first five deposits. The package offers you a choice of bonuses that you can claim repeatedly. All the terms and conditions for each offer are described in the Promotion section of the website.
What is the meaning of the wagering requirement?
To be able to withdraw their winnings, a player has to play a certain amount of times through the total amount of the deposit, and the bonus received. The equation for the calculation can be presented like this - Nx(D+B), where N is the number of times the deposit, and the bonus must be played through.

To make this a little clearer, let’s imagine that you claim a 100% bonus for your $100 deposit. And you’ve received another $100 as a bonus. Let’s say that the wagering requirements are 35x(D+B); in this case, you will need to wager 35x($100+$100), which is $7,000, in order to withdraw your winnings from your bonus.
How to claim bonuses?
All the bonuses can be easily redeemed in the Deposit section of your El Royale account. If you’re playing with your mobile device, you have to go to the Menu and select the section Coupons. Here is a simple instruction for desktop:
  1. Go to the Deposit page and find available bonuses. Or you can visit My Bonuses page to view your personalized offers.
  2. Find the offer you want to get and click “Redeem,” or just insert the code into the “Promo Code” field and click the "Activate Code" button.
  3. If you don’t have enough money on your account, make a deposit in the Deposit tab of your account and then grab the offer.
  4. Dive into the whirlpool of fun with El Royale!
Are there any restrictions while I am using the bonus?
All the bonuses and promotions at El Royale are designed for a specific type of game; and that’s why, if the terms for the specific bonus in question state that it can only be used for slots, then you can specifically only use it to play slot games. Also, you have to keep in mind that each bonus has special wagering requirements that have to be fulfilled before you can withdraw your funds, along with the maximum allowed bet of $10. You can read a more detailed explanation of each process in our Terms and Conditions.
Comp Points, what are those?
Comp points are the rewards you get when you place bets with El Royale Casino. You can convert these points into a wager-free balance, at a rate of 100 points per $1. The minimum amount of comp points you can claim is an equivalent of $1.
Why are there limits applied during the bonus play?
We have to make sure that our bonuses are not subject to any bonus abuse strategies, and that’s why we apply some limits during bonus play. This allows us to make bonuses bigger and lower our wagering requirements, so that all the bonuses are entertaining and lucrative enough to satisfy the needs of our clients.