The El Royale Casino (hereafter referred to as the Casino, Website, Company, We, Our, Us) values the customer’s privacy above everything else. This Privacy Policy explains the methods and tools we use to collect and process the customer’s personal information and the means we utilize to protect it. All the information collected is used to improve our website and the performance of our staff, and to provide you (hereafter referred to as the Customer) with the most relevant tailor-made offers and promotions. By using the website the Customer agrees to be bound by this Privacy Policy.

All the gathered personal information will be used only with the customer’s consent. We treat your information as if it was our own, and therefore we use top-notch technologies to keep it safe.

It’s the customer's responsibility to keep their account information (login and password) secret at all times and not to reveal them to anyone; including family members, friends, and colleagues. If you suspect that your account data might be compromised, we strongly advise changing your password and contacting the Customer Support team.

The El Royale Casino may occasionally update the Privacy Policy. We reserve the right to make such changes without prior notice. Your further use of our services after the amendments of the present Privacy Policy signifies your agreement to such changes. Besides, according to Article 77 of the GDPR, you have the right to file a complaint related to the processing of your data with the supervisory authority, particularly in the Member State of your permanent residence, place of work, or place of the alleged violation. We encourage you to regularly review the Privacy Policy page to stay informed about new information updates.

Personal Information

During the use of the website, the user submits two main types of information to us. Automatic information, such as cookies, is collected automatically as the website is being used; while personal information, including but not limited to the Customer’s name, email address, phone number, factual address, transaction history, shipping information, billing information, website usage preferences, as well as feedback regarding the Services. In addition, when interacting with casino services, our servers maintain a unique activity log that gathers administrative and traffic information, including IP source address, time and date of access, language used, the web page accessed, browser type used, and software crash reports.

The El Royale Casino may automatically collect the above-mentioned information, and obtain your data, while you provide such information by interacting with and its services. We may also receive personal information from online merchants, service providers, and customer lists legally purchased from third-party merchants. Additionally, we may engage the services of third-party service providers to perform technical support, manage your online transactions, and maintain your account. We may have access to any information you provide to such merchants, service providers, and third-party e-commerce services, and we may use personal data as outlined below within this Privacy Policy. Such information will only be disclosed to third parties outside of the company in accordance with our Privacy Policy. The El Royale Casino takes measures to ensure that our agreements with third-party service providers and online merchants protect your confidentiality.

You are under no obligation to provide us with your personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Website.

While creating an account at our casino, you automatically agree to abide by every point of the terms & conditions policy. It also includes your consent to the fact that we record all customer’s calls and may store them secured and encrypted by the latest technology for a reasonable period of time.

El Royale Casino clients' data collected during the service usage may be processed and stored in any country where we or our affiliates, vendors, and agents possess facilities. Therefore, you consent to the dissemination beyond your country using our services, including countries that may not be considered to have sufficient privacy laws. Nevertheless, we are committed to the security and take all necessary measures to ensure our affiliates, suppliers and agents clearly adhere to our privacy standards, regardless of their location.

The Usage of Information Collected

Automatic Information (Cookies) are used to improve our website’s performance, keep up with our customers’ needs, and provide them with the most popular features. Personal information is used to offer customized bonuses and promotions from El Royale Casino and from our trusted partner casinos, send marketing emails, administer our promotions and surveys, provide customer support, undertake necessary security and identity verification checks, quickly process customer transactions, assist customers’ participation in third-party promotions, meet specific business requirements, and for any other purpose related to the operation of the casino services. Therefore, we may share your data with our trusted partners, including any other parties we have data-sharing agreements with.

Occasionally, we may request information from you through contests or surveys. Participation in such contests or surveys is entirely optional, which means you have a choice whether to provide such information or not. The requested information may include contact details such as name, postal address, and phone number, or demographic information such as zip code or your age. By accepting any rewards or winnings from El Royale Casino, you consent that your username may be used for promotional purposes without further compensation. Unless you choose not to receive promotional information, we may also use your personal data, including your e-mail address and phone number, to inform you about our products, services, and promotions.

You always have the option to unsubscribe from any El Royale Casino promotional emails you may receive. To do so, you can choose to opt-out through your account settings available on our website by clicking on the unsubscribe button located in every email from El Royale Casino, by sending an email to Live Support, or by texting us on Live Chat.

Alternatively, you are welcome to contact us in case you:
  1. want to validate the accuracy of the personal information we have gathered about you;
  2. want to update your personal information;
  3. have any complaints regarding our use of your personal information.
Upon your request, we will:
  1. update the information you have provided to us if you prove such changes are necessary;
  2. mark any information to prevent its use for marketing purposes in the future.

To avoid doubt, nothing in this Privacy Policy prevents us from storing your personal information if we are required by law to do so.

We may use third-party e-payment systems to process financial transactions between the casino and our clients. By accepting El Royale Casino Privacy Policy, you consent to use your personal information as required to handle transactions and, if necessary, to transfer information beyond your country. In turn, we take appropriate measures to protect your privacy in our arrangements with payment systems.

El Royale Casino reserves the right to perform security checks to verify your registration information and monitor your use of the services and financial transactions for possible violations of any applicable casino terms and conditions or applicable laws. By using our services, you consent to use your personal information and its disclosure to third parties to verify the information provided by you during your use of our services and, if necessary, for transmitting such information beyond your country. Such security checks may also include requesting a credit report and/or other verification checks on third-party databases for the information you provide to us. Additionally, to facilitate such security checks, you consent to provide such documentation or information as we may request.

Information Protection

El Royale Casino is regularly scanned for software breaches and malware, to make sure that every customer is safe while they are using our website. All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. Our Information Security team is constantly working on improvements of our security protocols and software, making El Royale Casino one of the safest gaming venues in the world. All customers’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption.

El Royale Casino uses top-notch security algorithms, similar to those which are used by major financial institutions, like banks, large corporations, and so on. The aforementioned algorithms guarantee the privacy and safety of every El Royale Casino customer and their information, as soon as it’s submitted. El Royale Casino also ensures that our subsidiaries, affiliates, suppliers, and agents operate with robust and up-to-date security measures. The Customer should understand that no data transmission over the Internet can be considered 100% secure, and so they hereby agree they are sending their personal information to us at their own risk.

El Royale Casino is not responsible for events beyond the direct control of the casino. Due to constantly changing and rapidly evolving technologies and businesses, we cannot guarantee that your privacy will remain error-free. We are not responsible for any incidental, consequential, or punitive damages related to disclosing or using your personal information provided to us.

Please also note that our services are not intended for persons under the age of 21. Any client who provides us with their information through any part of our services confirms that they are at least 21 years old. El Royale Casino's policy also includes detecting attempts by minors to access our services, which may result in the need for security checks. Should we become aware that a minor has attempted or provided personal information through our services, we will not accept such information and take immediate measures to remove the information from our records.


Cookies are small files of letters and numbers that are automatically put on your hard drive if you permit this via your browser settings. Cookies are downloaded whenever you access the casino website and perform any actions. You can disallow the download of cookies any time you want, in the settings of your browser.

El Royale Casino uses cookies to distinguish you from all other customers and determine your preferences, so that we can analyze your behavior on the site, and improve the site accordingly. We use cookies to make the website more relevant to the customer’s interests, as well as the advertisements displayed on it. Cookies are also used to count the number of visitors and see how they use the website, which pages they are interested in, and how they interact with our services.

Third-Party Involvement

El Royale Casino does not sell, transfer, exchange, or otherwise pass your information to any third parties during the course of our regular operational practices. The abovementioned does not include cases where information disclosure is required by law, to enforce the casino’s terms and policies, or to protect the interests, rights, or property of other casino players.

Thus, we may disclose your personal information if we believe in good faith that such actions are necessary to:
  1. comply with a judicial process filed on us, either on our sites or services or under circumstances where we have a similar legal obligation to do so;
  2. protect or defend our property or rights;
  3. protect the personal safety of service users or the general public.
  4. if you are suspected of trying to defraud or defrauding us, our company, or any other service users in any manner, including, but not limited to, game manipulation or payment fraud. Likewise, if we suspect you of payment fraud, including the stolen credit cards, or any other fraudulent activity, or prohibited transaction, we reserve the right to share your personal information with banks, credit card companies, appropriate agencies, other online gaming sites, and relevant authorities.

The exceptions to this clause are the website hosting operators, or any other parties who are assisting us in conducting our services. All the parties included in this process are bound by legal liability to keep the information secret and protected.

Third-Party Websites

The El Royale Casino website may contain links to other websites beyond our control and not covered by our present Privacy Policy. When visiting other websites via the links provided, please be aware of their current Privacy Policy, as the operators of those sites may also collect your information, and only they are solely responsible for the functionality and possible errors of their websites.

The third-party websites which provide you with access to our website are not bound by this Privacy Policy; and the Casino is not to be held liable for their actions, or the ways they process customer information.

Marketing Communications

El Royale Casino’s marketing communications policy is regulated under the CAN-SPAM act of 2003. The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We may send you emails regarding our bonuses, promotions, holiday offers, bonus chip giveaways, and letters about El Royale Casino. To assess the effectiveness of these emails, we may attach a trackable URL (on an image within the email, or as a confirmation button) that provides confirmation when you open the message. Except for that, every message will have a truthful subject and El Royale Casino’s official email address. All the letters contain the unsubscribe button; and all opt-out requests will be honored very quickly.


The customer’s personal information will be retained for no longer than the period necessary for accomplishing the goals described in this Privacy Policy. The retention period may be prolonged if it is required or allowed by law.

Contact Us

If you have any comments or questions regarding security or privacy relating to El Royale casino please contact us at [email protected]