Last updated: 09 December 2022
elroyalecasino.com is operated by El Royale Casino having its office in Willemstad, Curacao. Company Registration number 162233.
When a user makes an aggregate lifetime total of deposits 5 and/or exceeding USD 2000 or requests a withdrawal of any amount at El Royale, they are obliged to undergo a full KYC procedure, wherein the user shall submit some basic details about themselves, such as:
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Complete ID Verification
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Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address, and date, provided it has been issued within the past 3 months).
Additionally, in order to enable withdrawals from the user's account, they must also submit the following:
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Both sides of the credit/debit card(s) used for depositing, in color. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.
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BTC wallet / Bank Wire Details
The KYC Team undertakes to contemplate the documents within 2-3 business days and email the user about the verification outcome.
Guidelines for Identity Verification
Proof of ID
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Signature Is there
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The country is not a Restricted Country: Georgia, Israel, Netherlands, Russia, Ukraine, Kansas (USA), Michigan (USA).
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Full Name matches client's name
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Document does not expire in the next 2 months
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Owner is over 18 years of age
Proof of Residence
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Bank Statement or Utility Bill
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The country is not a Restricted Country: Georgia, Israel, Netherlands, Russia, Ukraine, Kansas (USA), Michigan (USA).
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Full Name matches client's name and is same as in proof of ID.
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Date of Issue: In the last 3 months
Notes on the KYC Process
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When the KYC process is unsuccessful, the reason is documented and a support report is created in the system. The report number along with an explanation is communicated back to the user.
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Once all proper documents are in our possession, the account gets approved.
Other AML measures
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If a user does not provide the aforementioned documents upon request, restrictions shall be applied to their account.
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If a user has passed the KYC process successfully the following rules apply:
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There is a deposit limit per transaction (max USD 1000)
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Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
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Under no circumstances may a user transfer funds directly to another user.
