Customer level may be determined in accordance with a range of crucial factors that are being put
under close scrutiny and meticulously analyzed by the Casino’s team of dedicated professionals.
After years of practice, we have determined the following factors that are the most impactful
regarding the process of determining the Customer’s subsequent level:
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Credit scores
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Deposit type and frequency
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Customer’s reputation with El Royale, as well as with other casinos
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Duration and outcome of gaming sessions
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Wager frequency
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Adopted payout methods
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The frequency of reversing payouts
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Membership duration
Please, take into consideration that the Customer level also determines multiple gaming factors,
including but not limited to the maximum payout amount and payment approval times. The Casino
reserves the right to change the assortment of promotions available to you according to your
current Customer Level. The Casino might, in certain cases, provide each Customer with a
personalized payout plan according to each particular payout request. In case of a massive win,
the winnings might be distributed in units until the full amount of winnings is paid.