Customer level may be determined in accordance with a range of crucial factors that are being put
under close scrutiny and meticulously analyzed by the Casino’s team of dedicated professionals.
After years of practice, we have determined the following factors that are the most impactful
regarding the process of determining the Customer’s subsequent level:
Deposit type and frequency
Customer’s reputation with El Royale, as well as with other casinos
Duration and outcome of gaming sessions
Adopted payout methods
The frequency of reversing payouts
Please, take into consideration that the Customer level also determines multiple gaming factors,
including but not limited to the maximum payout amount and payment approval times. The Casino
reserves the right to change the assortment of promotions available to you according to your
current Customer Level. The Casino might, in certain cases, provide each Customer with a
personalized payout plan according to each particular payout request. In case of a massive win,
the winnings might be distributed in units until the full amount of winnings is paid.