Last updated: 09 December 2022
These El Royale Terms and Conditions and the documents referred to below (the "Terms") apply to the use of the El Royale website (hereafter referred to as the Casino, Company, We, Our, Us) and its related or connected services (collectively, the "Service").
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by Wonder Play Company N.V a limited liability company registered in Curacao with company registration number 162233, with registered address at Zuikertuintjeweg (Zuikertuin Tower), Willemstad, Curacao (“Company”), licensed in Curaçao under Gaming Services Provider N.V. license # 365/JAZ for the provision of online games of chance.
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
The El Royale Casino is the trade name of the Company, and in using the Website, the Customer obtains no rights to any terms, concepts, methodologies, graphics or text content. If any dispute should arise regarding the Customer's activities in the Casino, their wagers or their winnings, the decision made by the Casino shall be final and binding.
Customer security and privacy is our primary concern; therefore, we apply the latest security technology in order to keep the Customer's data and personal details safe. All Customer information, including their username, password, and other personal details, is protected by industry-standard 256-bit SSL encryption, to prevent any manipulation and transfer of the aforementioned data by third parties. While creating an account at our casino, you automatically agree to abide by every point of the terms & conditions policy. It also includes your consent to the fact that we record all customer's calls and may store them secured and encrypted by the latest technology for a reasonable period of time.
The Customer hereby accepts that the Casino reserves the right to start or stop any activity, add or remove games, start or end promotions, limit and/or refuse the Customer's bets without notice at its sole discretion.
The Casino shall not be held liable for any errors and omissions made by third parties if they publish these Terms & Conditions fully or partially on third-party websites.
These Terms & Conditions were written in English, and the Casino shall not be held liable for any mistakes made during their translation into any language, including the use of in-built browser translation tools. If any disputes should arise, the English version of the Terms and Conditions will prevail.
The Casino does not intend to provide its services to residents of jurisdictions where gambling is restricted. We take no responsibility for assessing the legitimacy of online gambling for any jurisdiction. The Customer hereby accepts their responsibility for determining whether participation in games of chance is permitted by their local laws, as well as for any consequences that may arise from the above-mentioned activities.
The use of the Casino and real-money wagering is strictly prohibited for all employees of the Company and their family members as well as the Casino's affiliates, licensees, and distributors.
All available games are intended for private use only. Any form of professional or commercial use is strictly prohibited.
All bets are to be placed through the betting interface provided on the Casino web pages. The use of any means, including “bot” clients, is strictly prohibited and will result in the voiding of winnings, termination of the Customer's account with Us, and/or any other lawful and appropriate actions.
The El Royale Casino guarantees fair play, which is ensured by the use of the reputable RTG software, based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at El Royale Casino. The Customer hereby agrees that the Random Number Generator used by El Royale Casino will determine the outcome of the gaming rounds, and accepts all outcomes of game rounds provided by the Casino's betting interface as final and binding.
The Casino is a strictly recreational website, and by registering an account and placing real-money wagers the Customer confirms that they are aware that the games of chance cannot be considered as a source of profit. The Customer is not obliged to deposit money or place real-money wagers, and can play demo versions of our games. A deposit to the Casino is not an investment, and the deposit is not subject to any interest whatsoever. The Customer hereby acknowledges that their casino deposits might not result in winning. Both winnings and losses are absolutely random, and cannot be predetermined before the game round starts.
You acknowledge that at all times when accessing the Website and using the Service:
You are over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
You are the authorized user of the payment method you use.
You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
When placing bets you acknowledge there is a possibility of your running out of deposited money and you are solely responsible for it.
When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
You must generally act in good faith in relation to the use of Service at all times.
You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
You must not use the Service:
If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
If you are a resident of one of the following countries, or accessing the Website from one of the following countries:
France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, Germany, United Kingdom of Great Britain and Northern Ireland, Spain, and also Afghanistan, Aruba, Azerbaijan, Bangladesh, Belarus, Bonaire, Brazil, Costa Rica, Curaçao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Saba, Statia, St. Martin, Turkey, Ukraine, USA or any other jurisdiction of the Central Government of Curaçao (formerly the Netherlands Antilles).
Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries.
To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
In any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
To scrape our odds or violate any of our Intellectual Property Rights or any unlawful activity whatsoever.
You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
You may not, in any manner, transfer funds between player accounts.
We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.
You agree that at all times when using the Service:
We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
The registration of an account with El Royale Casino requires filling in the sign-up form and submitting all necessary details.
The Casino allows each Customer to create one account per person, household, IP-address, business address, or device. If the Customer opens another account with us, we will, at our sole discretion, remove the account we consider to be a duplicate account, and void the winnings.
The Customer is solely responsible for keeping their account details (e.g. login and password) secret, for all actions performed from their Casino account, and for logging out from their Casino account after each gaming session.
You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
We do not give credit for the use of the Service.
We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
We reserve the right to close or suspend any Account without prior notice and return the funds from the deposit balance. Contractual obligations already matured will however be honored.
We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
You must inform us as soon as you become aware of any errors with respect to your Account.
We reserve the right to use the Customer's name or alias and the amount of winnings for marketing purposes.
Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can't afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and we will look into the matter at short notice. As a result, your account will be disabled until your further notice, and you won't be able to login to it.
You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
By claiming any bonus at the Casino (including but not limited to no-deposit bonuses, deposit bonuses, bonus chips, free spins, and comp points), you fully agree to the below Bonus Terms.
All Deposit Bonuses available at El Royale Casino are for wagering purposes only, and so the body of a bonus cannot be cashed out. The initial bonus amount will be deducted upon the payout request.
All El Royale Casino bonuses are subject to the Wagering Requirements.
At El Royale Casino, the bonuses are not added automatically. In order to redeem the bonus, the Customer has to either claim it in their casino account or contact our Customer Support team.
It is the Customer's responsibility to familiarize themselves with the terms of the bonus they are about to claim.
All deposit bonuses must be claimed before the Customer starts playing with the deposited money. When a Customer begins to wager a deposit, they forfeit the right to claim any bonus on that particular deposit.
Some of the El Royale Casino bonuses are subject to redemption limits, which are reflected in the Bonus Terms of each particular offer.
The Customer can have only one active promotion at a time. New bonuses can only be claimed if the account balance is lower than $1.
Only one deposit bonus can be claimed per one deposit.
The Casino reserves the right to refuse, cancel, or abort any bonus or promotion at any time at its sole discretion without prior notification.
Free bonuses are only available when there is no pending payout transaction bound to the Customer's account.
Consecutive claiming of free rewards is prohibited; at least one deposit should be made in between them.
No bonus money can be used to play the following Network Progressive games:
Live Dealer games are only available to play when the deposit amount does not have a bonus attached.
Each bonus is to be played on a particular type of game, and wagers on the corresponding games will count to the wagering requirements as follows:
Playing any games not included in the promotion before completing the wagering requirements will result in the winnings being voided.
To honor our Responsible and Fair Gaming policies, the maximum bet size during the bonus wagering period is set to $10, unless specifically stated otherwise in the Bonus Terms of a particular promotion. Placing wagers above $10 will result in the voiding of all winnings.
The restrictions upon the games available, as well as the maximum bet restriction, are only valid during the bonus wagering period.
Only inside bets are allowed for Roulette bonuses. Placing any outside bets is considered a violation of the Bonus Terms and will result in the voiding of all winnings.
Free Spins are awarded for a predetermined slot game, and they have a fixed number of paylines and fixed bet amount. Free Spins cannot be played on any other game except for the one they are attached to. Once the initial number of Free Spins has been played, the primary win amount can then be wagered on any game that is included under the Slots promotion.
Any violation of the Bonus Terms will be considered Bonus (promotion) abuse and will force Us to take immediate steps to discourage such behavior. At the casino's sole discretion, the accounts of bonus abusers may be terminated, and all the winnings voided.
The minimum deposit to qualify for a bonus is defined under the Terms of the particular promotion.
If a bonus was claimed by mistake, contact the Customer Support representative to remove the bonus before you start using it. If the part of the bonus has already been used, you will have to meet the wagering requirements. The amount of winnings from the bonus that exceeds the maximum payout limit will be deducted from the Customer's account balance; either automatically when the wagering requirements are met, or by our Billing department upon the payout request. Any winnings above payout limit, accumulated after completing the wagering, will not be cashable as this restriction remains applied to the balance until it goes below $1 or is withdrawn.
“No Deposit Bonus” is a free trial promotion that may be given to a Customer on a one-off basis, upon registration, so they can try the games before making their first deposit.
The Wagering Requirements apply to all No Deposit Bonuses as follows: 50x Bonus for Slots and Card games bonuses, 50 times the winnings for Free Spins, and 60x Bonus for Roulette bonuses.
The payout limit for no deposit bonuses is either 3 (three) times the initial bonus amount/free spins number or $150; whichever is lower. In case the progressive jackpot is hit, the payout limit will not be increased.
Please check the list of included games and the wagering contributions; as described in paragraph 14 of General Bonus Terms.
In order to make a payout from a no deposit bonus after the wagering requirement is met, there should be at least one deposit made. If the maximum payout limit of the bonus is lower than the minimum amount allowed for payout ($150), the difference has to wagered 1x deposit amount. Deposit Bonuses.
The wagering requirements for deposit bonuses are as follows: 35x(Deposit+Bonus) for Slots, 20 times the winnings for Free Spins, 40x(Deposit+Bonus) for Card Games, 40x(Deposit+Bonus) for Slots and Card Games, 60x(Deposit+Bonus) for Roulette.
Specific minimum deposit requirement applies to every bonus, as stated in the bonus description.
Regular Deposit Bonuses are not subject to any payout limit unless otherwise stated in the terms of a specific bonus. Promotions from the Welcome Bonus Package are subject to a 30x Deposit payout limit and are available for 5 (five) deposits following the registration. Regular Deposit Bonuses become available after 5 (five) deposits.
The games included and the wagering contribution described in Paragraph 14 of the General Bonus Terms apply.
Please bear in mind that once you claim a deposit bonus, your playable balance is counted as bonus money. In this case, your money isn't divided into withdrawable balance and bonus balance. This means that you'll be able to withdraw your winnings only once the playthrough requirement is fulfilled and your bonus money is converted into cash.
Free Bonuses. The El Royale Casino Customer's accounts can be credited with Free Bonuses in the form of Bonus Chips and/or Free Spins. At least one deposit should be placed in between free bonuses.
The wagering requirements for Free Bonuses come as follows: 50x Bonus for slots and cards Bonus Chips, 60xB for Roulette Chips, and 50 times the primary winnings for Free Spins.
Bonus Chips and Bonus Spins can be redeemed only if there are no current pending payouts and the account balance is less than $1.
Bonus Chips can be claimed by contacting our Customer Support team and are given at our sole discretion.
The Customer can discuss their free bonus deals with their VIP Host upon reaching a certain Customer level.
All Bonus Chips offers bear 5 (five) times the payout limit; for free spins the limit is set to 5 (five) times the number of spins.
Free Bonuses are meant to be played without deposits, but we are aware that there is a possibility of mistakes. If any deposit is made on top of a Free Bonus, wagering requirements and the maximum cashout limit of the Free Bonus will be applied to the deposit. In order to solve such an issue, you can contact our Customer Support team.
The games and the wagering contribution described in paragraph 14 of General Bonus Terms apply.
If the maximum payout limit of the bonus is lower than the minimum amount for payout ($150), the difference has to be deposited.
Players from the following countries are not eligible for any no-deposit bonuses (free bonuses awarded before the first deposit has been made): Nigeria.
The Live Dealer Games available in the Casino are offered and maintained by the Visionary iGaming provider.
The El Royale Casino is a licensed distributor of Live Dealer Games by Visionary iGaming and is thus authorized to offer you access to them and to manage financial transactions between your Casino account balance and your Live Dealer balance.
We believe that the two cornerstones of fair gaming are cutting-edge random number generation (RNG) technologies and full transparency. We utilize the latest and up-to-date version of RNG software, and we make sure that the software itself, as well as all our games, are tested on a regular basis by TST (Technical Systems Testing).
The casino runs under the RealTime Gaming (RTG) software platform, fully licensed and checked for fair play.
While playing our games, each Customer can be sure that the outcome of every single round is completely random and unbiased. If, by any chance, you feel that you were not treated fairly, do not hesitate to contact our casino hosts, so they can resolve your issue.
Customer level may be determined in accordance with a range of crucial factors that are being put under close scrutiny and meticulously analyzed by the Casino's team of dedicated professionals. After years of practice, we have determined the following factors that are the most impactful regarding the process of determining the Customer's subsequent level:
Please, take into consideration that the Customer level also determines multiple gaming factors, including but not limited to the maximum payout amount and payment approval times. The Casino reserves the right to change the assortment of promotions available to you according to your current Customer Level. The Casino might, in certain cases, provide each Customer with a personalized payout plan according to each particular payout request. In case of a massive win, the winnings might be distributed in units until the full amount of winnings is paid.
The Casino reserves the right to close or block the Customer's account. Unused bonus money cannot be cashed out in case of an account closure by the Customer, as well as its termination by the Casino. The casino reserves the right to withhold the Customer's balance upon closure or termination of the account if:
The El Royale Casino allows you to select one currency as your account currency during the registration. The El Royale Casino operates in AUD, EUR and USD. The Customer cannot demand payouts in other currencies except for the above-mentioned options.
All transactions made with El Royale Casino are confidential and are protected by the industry standard 256-Bit SSL encryption protocol. All successful or attempted fraudulent activity is automatically reported to the corresponding authorities.
The Company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees in their sole discretion. The Customer shall be held responsible for the full cost of such fees.
If any credit card transactions are considered to carry an unacceptable risk for security or legal reasons, either by our credit card payment operators or by Casino managers, the Casino will initiate refunds for all such transactions back to the credit card from which they originated, and notify all the appropriate authorities. All the winnings made from such a deposit shall be voided. If any wagers have been made with the deposit in question or the bonus attached to it, such a balance is not subject to a refund.
All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained at our own bank's or our payment processor's prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer gives no such authorization, your Account will not be credited with those funds.
You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilizing those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.
Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.
If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.
Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.
The Casino accepts deposits via the following payment methods: Visa, MasterCard, Amex, Discover, Neosurf, Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Flexepin, Tether (USDT). For minimum and maximum transaction amounts and payment processing time for all deposit methods, please refer to the Banking section.
All transactions made to the Customer's Casino account are to be considered irreversible by default. Specific cases can be discussed with your Casino Host. If a deposit is made by mistake, the Casino should not be held responsible for any consequences.
After every deposit, the Customer receives a notification via email with the transaction confirmation and the merchant name. We strongly recommend that you save all your transaction data and payment methods, in order to avoid misunderstandings in the future. We advise to add the official Casino email address (which is [email protected]) to your contacts, so you don't miss any important notifications from us.
The purchase confirmation is required after the first successful deposit. Through this procedure, we will require you to confirm your payment details and some pieces of personal information over the phone in order to ensure Customer security.
To honor our Responsible Gaming Policy we can, upon the Customer's request, set a daily/weekly/monthly deposit limit for their account.
The Casino provides the Customers with a wide range of banking options according to their preference. Customers are advised to get familiarized with the time frames and limits for each option provided under this link, prior to submitting a payout request. Please be sure to provide the Company with valid and accurate personal information before requesting a payout.
Before the first payout is confirmed, the Customer should place at least 1 (one) deposit. To honor our Security Policy, the Customer should wager at least 1x the initial deposit value.
To provide our Billing department with all the necessary data, we require Customer identity validation before the winnings can be distributed. During this procedure the Customer should provide the following documents to [email protected]:
Proof of identity (driver's license, ID, passport).
Both sides of the credit/debit card(s) used for depositing. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.
Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address, and date, provided it has been issued within the past 2 months).
Account Validation (containing Credit Card Validation and Banking Validation).
Should the Customer decide to use another credit/debit card upon completing the Validation Procedure, we will ask them to provide a completed Credit Card Validation form for every such card in order to be able to use it for transactions to/from the Casino.
In case the Customer's bank account used for payments to/from the Casino is closed for whatever reason, or the Customer prefers to use another bank account, it is the Customer's responsibility to notify the Casino representatives about such an occasion and provide a filled Banking Validation Form for another bank account to be able to use it for deposits and/or withdrawals.
Approval of submitted documents takes from 2 (two) to 3 (three) business days. If the documents were not submitted at once, the Casino might require additional time to process them.
Any manipulation, falsification, and alteration of the submitted documents will result in account cancellation and voiding of all winnings.
All payout requests are to be audited and approved by our Billing department, prior to being confirmed.
All payouts from El Royale Casino are limited to $2,500 per transaction. This limit can be adjusted by the Casino, according to the Customer Level, or as per a mutual agreement with the Customer's VIP host.
The large payments may be divided into smaller units and paid out, according to the Casino's payout limits, and the Player's current Customer Level.
The payout can be made only from the casino account where the deposit originated.
Although the Customer might choose a preferred payout method, the Casino reserves the right for a final decision on this matter.
The Customer can only have one pending payout at a time.
The Customer's balance, associated with any El Royale Casino bonuses, is subject to our General Bonus Terms.
To ensure a fair relationship between the Customer and the Casino, as well as to protect the Company's interests, we reserve the right to disqualify any payout in the following cases:
If the Customer submits incorrect, invalid, or outdated personal information during account registration.
If the account information differs from the details on the Customer's credit/debit card.
If the Customer has multiple accounts.
If the Customer's account was used by another person.
If the Customer was found to be involved in professional or group play from their account.
If the Customer uses any robot program, or any other betting software except for the official El Royale Casino software.
If the balance subject to withdrawal was generated through bonus abuse.
If the Customer requests and/or plays with a free bonus during a payout pending time.
If any of the payments made by the Customer to the Casino were reversed or denied.
If the Customer has been found to be a cheater or has been accused of cheating in any other casino.
If the balance subject to withdrawal was generated through violation of the Bonus Terms and Conditions.
If the Casino winnings are taxable in their jurisdiction, the Customer is fully responsible for any taxes applicable to their winnings.
You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof.
We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.
The Casino shall not be held responsible either for the Internet, software and/or hardware malfunctions, nor for any attempts by the Customer to play at the Casino by methods, manners, and ways not intended and/or prohibited by the Casino.
All winnings gained in the Casino as a result of a malfunction or system error will be voided.
If any malfunction, system error, or connection break happens during the game round, the Customer's balance record held on the El Royale Casino servers will be considered final and binding.
If any dispute arises with regard to the outcome of any game round, we are eager to take your complaint into consideration if it is submitted to the Company in writing within fourteen (14) days. In the event of a discrepancy between the outcome shown on the Customer's Casino software and the Casino's server software, the outcome on the Casino's server software will be prevailing.
If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.
NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body Gaming Services Provider N.V.
By accepting these Terms & Conditions, you are opting in for our marketing mailout and other forms of promotional content, including but not limited to SMS, emails, push notifications, etc. You can unsubscribe from these deals and offers by clicking “unsubscribe” or contacting the Casino's Customer Support.
The Casino shall not be held liable for any promotional emails from third parties, like affiliates, marketing agencies, etc. The Casino's marketing emails come only from [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] mailboxes.
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
It is illegal for anyone under the age of 18 to open an account or gamble at the Website. We strictly prohibit minors from registering or gambling, and we require new members to declare that they are over 18 years of age.
We take all reasonable steps to prevent underage gamblers from accessing and using our services, including the use of identity verification services to ensure that all users are eligible to play. As a registered user, you can help us prevent underage gambling online.
Especially if you access your Website account on a shared computer, or if you have underage individuals in your household, it's important that you take precautions to prevent underage gambling. Do not use software that saves your username and password on shared devices, and consider installing parental control programs that can help prevent minors from accessing online gambling websites.
Parents with immediate concerns about underage gambling should report immediately to either email [email protected] or the support chat.
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act.
Any unauthorized use of our name and logo may result in legal action being taken against you.
As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds. You must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser). When selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).
If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.
Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer's posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organizations and corporations.
Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
Governing Law. These Terms are governed by the law in force in Curaçao.
Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.
If any of the above terms appear unclear to you, you can contact our Customer Support representative at [email protected], via the Live Chat or over the toll-free phone numbers: +61 1300 849 147 (AU), +1 855 201 1872 (US).